Privacy Policy

Welcome to our Privacy Policy. Your privacy is critically important to us. This policy is designed to inform you about how we collect, use, protect, and handle your personally identifiable information (PII) in connection with your use of our website and our specialized e-scooter flat tire repair services. We are dedicated to maintaining transparency and ensuring the security of your personal data. This document outlines our practices and your rights regarding your information. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing our website and utilizing our services, you agree to the collection and use of information in accordance with this policy. Our commitment is to provide a secure and trustworthy service, and protecting your data is a fundamental part of that commitment. We have structured this policy to be as clear and straightforward as possible, helping you make informed decisions about sharing your information with us.

Introduction and Scope

This Privacy Policy applies to all information collected through our website and any related services, sales, marketing, or events. It governs the privacy terms of our website, which is dedicated exclusively to providing flat tire repair services for e-scooters. The scope of this policy is limited to the data processing activities we undertake as a data controller. It does not extend to any third-party websites, services, or applications that you may access through links on our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. This document explains what information we gather from you, how we use that information, how we may share it with third parties, and the measures we take to protect it. It also details your rights concerning your personal data and how you can exercise them. Our policy is intended to comply with applicable data protection laws and regulations, providing a framework for the responsible handling of personal information. Understanding this policy is essential for a transparent relationship between you and our service.

Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the services you use. The personal information we collect can include your full name, email address, phone number, and physical address for the pickup and return of your e-scooter. We also collect payment information, such as credit or debit card details, which are processed securely by our third-party payment processors. We do not store full credit card numbers on our servers. Additionally, we may collect information about your e-scooter, such as its make and model, to facilitate the repair service. We also gather non-personal information, such as your IP address, browser type, operating system, and browsing behavior on our site. This data helps us understand how users interact with our website and allows us to improve our service and user experience.

How We Collect Information

We use various methods to collect information from and about you. The primary method is through direct interactions. You provide us with your data when you fill out forms on our website, such as when you book a repair service, create an account, or subscribe to our newsletter. Information is also collected when you communicate with us via email, phone, or other channels. This includes any details you provide when reporting a problem or requesting support. We also use automated technologies to collect technical data about your equipment, browsing actions, and patterns. This is done through the use of cookies, server logs, and other similar technologies. These tools help us recognize you and customize your experience, analyze website traffic, and track user trends. The information collected automatically is generally statistical data and does not typically include personal information, but we may maintain it or associate it with personal information we collect in other ways to improve our services and make them more personal and efficient.

Use of Your Information

We use the information we collect for various business purposes, all aimed at providing and improving our specialized e-scooter flat tire repair service. Primarily, we use your information to fulfill our contract with you. This includes processing your booking, scheduling the pickup of your scooter, carrying out the repair, and arranging for its return. Your contact information is essential for communicating with you about the status of your repair, any issues that may arise, and coordinating logistics. We also use your information for our legitimate business interests, such as internal record keeping, business administration, and managing our relationship with you. This can include sending you service-related communications that are not for marketing purposes but are necessary for the provision of our service. Furthermore, we may use your information to send you marketing communications, but only if you have given us your explicit consent to do so. You can opt-out of these communications at any time. We also analyze non-personal data to monitor and improve our website, services, and overall customer experience.

Data Sharing and Disclosure

We do not sell, trade, or rent your personally identifiable information to others. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure. These third parties include payment processors who handle your payment information securely, logistics partners who manage the pickup and delivery of your e-scooter, and IT service providers who support our website and data storage infrastructure. We only provide these companies with the information they need to perform their specific services and we work closely with them to ensure that your privacy is respected and protected. We may also disclose your information when we are legally required to do so to comply with a subpoena, court order, or other legal process. Furthermore, we may share information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Our Skool.com Catalogue

A unique aspect of our service is the creation of a video record of the repair process for your e-scooter’s flat tire. We film the entire repair and upload this video to our exclusive E-Scooter Flat Tire Repairs Catalogue hosted on Skool.com. This practice is integral to our commitment to transparency and education. The purpose of this catalogue is to serve as a valuable resource for the broader e-scooter community, demonstrating proper repair techniques and showcasing the quality of our work. Before we film and upload any repair, we ensure that no personally identifiable information is visible or included in the video content. We take care to exclude any details that could link the scooter or the repair back to you personally. The focus of the video is solely on the technical aspects of the repair itself. By agreeing to our terms and using our service, you consent to the filming of your e-scooter’s repair and its inclusion in our Skool.com catalogue in an anonymized format. This process helps us build trust and provides a unique educational benefit to other e-scooter owners while respecting your personal privacy.

Data Security

We are committed to protecting the security of your personal information. We use a variety of administrative, technical, and physical security measures to help protect your personal data from unauthorized access, use, or disclosure. We have implemented appropriate safeguards to secure the information we collect online. For instance, our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information, such as your payment details, during transmission. Access to your personal data is restricted to employees, contractors, and agents who have a business need to know such data. They are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. While we strive to use commercially acceptable means to protect your personal information, it is important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You also play a role in protecting your information by keeping your account passwords confidential and being cautious about the information you share in public areas of the site.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The length of time we retain your data depends on the nature of the data and the purposes for which we process it. For example, we retain your booking and repair information for a period necessary to manage our services and handle any potential disputes or warranty claims. We are also required by law to keep basic information about our customers, including contact, identity, financial, and transaction data, for a certain number of years for tax and legal purposes. When we no longer need to retain your personal information, we will securely delete or anonymize it. In some cases, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to remember your preferences, to keep you logged in to your account, and to understand how our website is being used. This helps us to improve the layout and functionality of our site. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

Your Data Protection Rights

You have certain rights under data protection laws in relation to your personal data. These rights include the right to access, correct, update, or request deletion of your personal information. You also have the right to object to the processing of your personal data, ask us to restrict the processing of your personal information, or request portability of your personal data. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. To exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to your request in accordance with applicable data protection laws. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your personal data to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. We are committed to ensuring that any international transfers of personal data are conducted with appropriate safeguards to protect your privacy rights.

Children’s Privacy

Our service is not directed to individuals under the age of 16, and we do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with personal data without your consent, please contact us immediately. If we become aware that we have collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers. We are committed to protecting the privacy of young people and encourage parents and guardians to take an active role in their children’s online activities and interests. Our website and services are intended for a general audience and are not designed or intended to attract children. If you believe we might have any information from or about a child under 16, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website or services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. We will endeavor to provide notice of any significant changes, but it remains your responsibility to stay informed about our data practices.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or your dealings with us, please do not hesitate to contact us. You can reach our Data Protection Officer by email or by mail at our registered address. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We take all feedback seriously and will investigate any issues brought to our attention. Your trust is important to us, and we are dedicated to protecting your information and using it responsibly. For any privacy-related inquiries, please use the contact information provided on our website’s contact page. We will make every effort to address your concerns in a timely and effective manner. Thank you for taking the time to read our Privacy Policy and for trusting us with your e-scooter repair needs.